Glossary of Terms
Add-on Period
The add-on period is part of Phase 1 of the 2010 Olympic Winter Games ticket program. During this time, all applicants, whether successful in their application or not, will have the opportunity to purchase remaining unsold tickets before they are released to those who missed the initial application period.
The add-on period is part of Phase 1 of the 2010 Olympic Winter Games ticket program. During this time, all applicants, whether successful in their application or not, will have the opportunity to purchase remaining unsold tickets before they are released to those who missed the initial application period.
Access/Accessibility
Specific measures will be implemented in order to provide access and participation for persons with a disability. VANOC is committed to providing barrier-free venues, which includes wheelchair accessible seating.
Specific measures will be implemented in order to provide access and participation for persons with a disability. VANOC is committed to providing barrier-free venues, which includes wheelchair accessible seating.
Access Control
Access control is the use of technology that allows VANOC to:
Access control is the use of technology that allows VANOC to:
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Scan a bar code on tickets for entry into a venue rather than tear the ticket
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Disable a ticket that has been sold or purchased through an unauthorized sales source
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Provide online ticket exchange, re-sale and donation options for ticket purchasers
Application Period
The application period is part of Phase 1 of the 2010 Olympic Winter Games ticket program. It is a set period of time (for example, number of days) that offers the best chance for Canadian residents to secure the tickets they want, especially for high-demand sessions. Applications must be completed and submitted within the application period to be eligible. All applications received during this time will be weighted equally.
The application period is part of Phase 1 of the 2010 Olympic Winter Games ticket program. It is a set period of time (for example, number of days) that offers the best chance for Canadian residents to secure the tickets they want, especially for high-demand sessions. Applications must be completed and submitted within the application period to be eligible. All applications received during this time will be weighted equally.
(Un)Authorized Source/Authorized Sales Agent
Only entities authorized by VANOC are considered legitimate sales sources. Any individual or group claiming to have access to Games tickets, or selling tickets without approval from VANOC, is considered to be an unauthorized source. Buyers should be aware that tickets bought from any unauthorized source may not be valid and may not be accepted for entry to 2010 Winter Games venues.
Only entities authorized by VANOC are considered legitimate sales sources. Any individual or group claiming to have access to Games tickets, or selling tickets without approval from VANOC, is considered to be an unauthorized source. Buyers should be aware that tickets bought from any unauthorized source may not be valid and may not be accepted for entry to 2010 Winter Games venues.
City Venues
Collective term for the group of venues located in Metro Vancouver (not including Cypress Mountain, which is included in Mountain Venues).
Collective term for the group of venues located in Metro Vancouver (not including Cypress Mountain, which is included in Mountain Venues).
Event
Each sport and discipline has at least one event. An event is defined by the IOC as ‘a competition in an Olympic sport or in one of its disciplines and resulting in a ranking, (which) gives rise to the award of medals and diplomas’. For example, the luge doubles is an event within the Olympic sport of luge.
Each sport and discipline has at least one event. An event is defined by the IOC as ‘a competition in an Olympic sport or in one of its disciplines and resulting in a ranking, (which) gives rise to the award of medals and diplomas’. For example, the luge doubles is an event within the Olympic sport of luge.
International Olympic Committee (IOC)
The International Olympic Committee is an international, non-governmental, non-profit organization and the creator of the Olympic Movement. The IOC exists to serve as an umbrella organization of the Olympic Movement. Its primary responsibility is to supervise the organization of the summer and winter Olympic Games.
The International Olympic Committee is an international, non-governmental, non-profit organization and the creator of the Olympic Movement. The IOC exists to serve as an umbrella organization of the Olympic Movement. Its primary responsibility is to supervise the organization of the summer and winter Olympic Games.
International Spectators
Anyone residing in a country other than Canada, regardless of citizenship.
Anyone residing in a country other than Canada, regardless of citizenship.
Lottery
In cases where the demand for tickets exceeds the available supply of tickets in Phase 1, the ticketing system software uses a random selection process to ensure the fairest possible ticket distribution.
In cases where the demand for tickets exceeds the available supply of tickets in Phase 1, the ticketing system software uses a random selection process to ensure the fairest possible ticket distribution.
Mountain Venue
Mountain venue includes Cypress Mountain and three venues at Whistler (Nordic Competition venue , Creekside, Sliding Centre).
Mountain venue includes Cypress Mountain and three venues at Whistler (Nordic Competition venue , Creekside, Sliding Centre).
National Olympic Committee (NOC)
National Olympic Committees, excluding the Canadian Olympic Committee, may sell Olympic tickets through their approved Official Ticket Agents within their geographical territory. There are 85 winter NOCs around the world. As per IOC rules, all international spectators must purchase tickets through their respective NOC.
National Olympic Committees, excluding the Canadian Olympic Committee, may sell Olympic tickets through their approved Official Ticket Agents within their geographical territory. There are 85 winter NOCs around the world. As per IOC rules, all international spectators must purchase tickets through their respective NOC.
Notification
All applicants will be notified regarding the sessions and/or packages they have secured. Seat location will be confirmed during the seat assignment period.
All applicants will be notified regarding the sessions and/or packages they have secured. Seat location will be confirmed during the seat assignment period.
Olympic Family
The Olympic Family includes athletes and their families; National Olympic Committees and International Sport Federations who will sell tickets to international spectators within their own countries; the sponsors whose financial investment contributes to the staging of the Games; and the media and broadcasters who tell the story of the Games to a global audience.
The Olympic Family includes athletes and their families; National Olympic Committees and International Sport Federations who will sell tickets to international spectators within their own countries; the sponsors whose financial investment contributes to the staging of the Games; and the media and broadcasters who tell the story of the Games to a global audience.
Oversubscribed/High-Demand Sessions
When requests exceed availability, for single sessions or for packages, the session is considered oversubscribed. In order to ensure that sessions are allocated fairly, all oversubscribed sessions are subject to a lottery.
When requests exceed availability, for single sessions or for packages, the session is considered oversubscribed. In order to ensure that sessions are allocated fairly, all oversubscribed sessions are subject to a lottery.
Phase 1
Phase 1 of the 2010 Olympic Winter Games ticket sales program runs from October 2008 through to early 2009. It consists of the application period, lotteries (as necessary), notification, and the add-on period.
Phase 1 of the 2010 Olympic Winter Games ticket sales program runs from October 2008 through to early 2009. It consists of the application period, lotteries (as necessary), notification, and the add-on period.
Phase 2
Phase 2 of the 2010 Olympic Winter Games ticket sales program will begin in early 2009. During this time, remaining unsold tickets will be available for public sale, based on availability. Canadian residents who missed the initial application period can purchase at this time.
Phase 2 of the 2010 Olympic Winter Games ticket sales program will begin in early 2009. During this time, remaining unsold tickets will be available for public sale, based on availability. Canadian residents who missed the initial application period can purchase at this time.
Phase 3
Phase 3 of the 2010 Olympic Winter Games ticket sales program begins once the seat assignment period is complete. At this time, any remaining unsold tickets will be available for purchase and will be sold directly into available seat locations.
Phase 3 of the 2010 Olympic Winter Games ticket sales program begins once the seat assignment period is complete. At this time, any remaining unsold tickets will be available for purchase and will be sold directly into available seat locations.
Quota
A quota is a breakdown of tickets in various price categories that ensures tickets are being allocated fairly among all groups. ‘Groups’ include the public and those within the Olympic Family.
A quota is a breakdown of tickets in various price categories that ensures tickets are being allocated fairly among all groups. ‘Groups’ include the public and those within the Olympic Family.
Resident
The term ‘resident’ should not be confused with ‘citizen’. Canadian residents can purchase tickets through VANOC or through other authorized sales channels. Non-Canadian residents must purchase tickets through the Official Ticket Agent for the NOC in their country of residence.
The term ‘resident’ should not be confused with ‘citizen’. Canadian residents can purchase tickets through VANOC or through other authorized sales channels. Non-Canadian residents must purchase tickets through the Official Ticket Agent for the NOC in their country of residence.
Seat Assignment Period
The seat assignment period will take place in mid to late 2009. Seat locations are determined once the venue configurations have been finalized and are assigned, in part, by the date or time an application or purchase was made.
The seat assignment period will take place in mid to late 2009. Seat locations are determined once the venue configurations have been finalized and are assigned, in part, by the date or time an application or purchase was made.
Session
A session describes a single or number of events happening within a set time period. A single ticketed session may include one or more competition events. For example, a ticket to a short track speed skating session includes up to three events.
A session describes a single or number of events happening within a set time period. A single ticketed session may include one or more competition events. For example, a ticket to a short track speed skating session includes up to three events.
Ticket Application
The ticket application is the final list of sessions and ticket packages purchasers would like to request. There will be a limit of one application per person, regardless of whether it is submitted online or via mail - duplicate applications will be rejected. Ticket applications will be available in October 2008.
The ticket application is the final list of sessions and ticket packages purchasers would like to request. There will be a limit of one application per person, regardless of whether it is submitted online or via mail - duplicate applications will be rejected. Ticket applications will be available in October 2008.
Ticket Packages
Ticket packages will consist of sessions that are grouped together. The price of each package will be equal to the sum total of the sessions it contains. Ticket packages are designed to offer the most convenient way of ordering multiple sessions. Each will incorporate a range of carefully selected sessions themed around, for example, a day, a weekend, a sport or a location and will take timing, location and transportation times into consideration.
Ticket packages will consist of sessions that are grouped together. The price of each package will be equal to the sum total of the sessions it contains. Ticket packages are designed to offer the most convenient way of ordering multiple sessions. Each will incorporate a range of carefully selected sessions themed around, for example, a day, a weekend, a sport or a location and will take timing, location and transportation times into consideration.
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